STORE PICKUP
- Our store is only virtual, therefore we do not have the service in a physical store, however; We guarantee the shipment of the package in the next 24 hours after the purchase.
SHIPPING RATE
- Orders are generally shipped within 24 hours (Monday to Friday) of purchase, ensuring the fastest carrier to your destination.The delivery standard is from 2 to 7 days for Colombia and up to 15 days for the rest of the world.A fixed shipping rate of $12,000 COP is applied to orders that are shipped within the METROPOLITAN AREA ( Medellin - Envigado - Sabaneta - Bello - La Estrella ), $20,000 COP to other parts of Colombia; and $200,000 COP to the rest of the world.
- Free shipping on the purchase of our LUXURY SETS (Only in Colombia).
- We ship to all countries in the world.
- All packages will be tracked until they reach their destination.
REFUND, RETURNS AND EXCHANGES
- We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full amount of the order less return shipping costs.
- In the event that your order arrives damaged in any way, please email us as soon as possible at bellartsensuality@gmail.com with your order number and a photo of the condition of the item.We address them on a case-by-case basis, but will do our best to work towards a satisfactory resolution.
If you have any further questions, feel free to contact us at bellartsensuality@gmail.com.