Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we need a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified period of days.
Late or missed refunds (if applicable)
If you still haven't received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all of this and still have not received your refund, please contact us at bellartsensuality@gmail.com.
Sale items (if applicable)
Only regular priced items can be refunded; unfortunately, sale items cannot be refunded.
Changes (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please email us at bellartsensuality@gmail.com and send your item to:Cra 79 No.38a 74, Medellin, ANT, 050031, Colombia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or the gifter shipped the order themselves to give to you later, we'll send a refund to the gifter and they'll know about your return.
Shipment
To return your product, you must send it by mail to Cra 79 No.38a 74, Medellin, ANT, 050031, Colombia.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your place of residence, the time it may take for the exchanged product to arrive may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Translation done with the free version of the translator www.DeepL.com/Translator
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at bellartsensuality@gmail.com.
Sale items (if applicable)
Only regularly priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bellartsensuality@gmail.com and send your item to:Cra 79 No.38a 74, Medellin, ANT, 050031, Colombia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:Cra 79 No.38a 74, Medellin, ANT, 050031, Colombia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.